Shipping & Returns
Shipping Policy
Processing & Production Time
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All products are made to order. Production times typically range from 2-7 business days depending on the item and print provider.
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Once your order is in production, changes or cancellations cannot be made.
Shipping Time & Rates
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Shipping times vary based on location and print provider. On average:
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U.S. Orders: 3-7 business days after production
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Shipping costs are calculated at checkout.
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Return & Exchange Policy
Damaged, Defective, or Incorrect Orders
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If your item arrives damaged, defective, or incorrect, please email info@soulcoastal.com within 7 days of delivery with:
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A clear photo of the item
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A description of the issue
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Your order number
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Returns & Exchanges
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Because each product is made to order, we do not accept returns or exchanges for wrong size, color, or buyer’s remorse.
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Please double-check sizing charts before placing your order.
Lost or Stolen Packages
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We are not responsible for lost or stolen packages once marked as "Delivered."
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If your package is lost in transit, please contact us at [your email] to see if we can assist with filing a claim.